FAQs

1: Do I have to take my car to the shop with the cheapest estimate?
No. The Irwin Collision Center will work with your insurance company. Make sure you work with a collision center that does quality work, not just the least expensive option.

2: Where do I get a claim number?
Your insurance company will issue you a claim number at the time you report your accident. Make sure you bring it in with you when you come in to begin the repair process, and our collision team will do the rest.

3: How do I know if my car is determined to be a total loss?
A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle.

4: How long will the repairs to my vehicle take?
This depends on the amount of work needed on your vehicle. You will be given an estimate of the time it will take to complete the repairs to your vehicle when the estimate is completed. You can check with your advisor for the specifics once your vehicle is being worked on.

5: Should I drive my car after an accident?
This really depends on damage to your vehicle. If you have any lights out, your car doesn't feel "quite right", parts are rubbing on tires, or your car is unsafe to drive, give us a call and we can arrange towing.

6: Can I get a ride home when I drop off my car?
Yes, the Irwin Collision Center provides complimentary pickup and drop off service to anywhere locally or in town. It is important to us that each customer has a positive visit, and this is service is one way we try to achieve that goal.

7: How can I get a rental car?
If you need a rental car, check your insurance company's web site for their approved agency and procedures. Your insurance agent will be able to provide information on the steps you should take to get a rental car.

8: Can you match the factory paint color?
As long as the paint on your vehicle is a factory color, we guarantee that the factory color will be matched.

9: Is there a warranty on the repairs to my vehicle?
Yes, the Irwin Collision Center provides a guarantee on all repairs for as long as you own the vehicle.

10: Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. Please check your insurance policy or call your agent.

11: Who do I pay my deductible to?
If you aren't sure about your deductible, we recommend that you call your agent. They can tell you how much your deductible is, whether your insurance company has waived your deductible, or whether it will be your responsibility to pay the deductible when you pick up your vehicle.

12: What forms of payment do you accept?
The Irwin Collision Center accepts cash, checks, and credit cards.